C3 Wave App, v. 2.0.5
- Recall Initiated
- October 1, 2018
- Terminated
- October 1, 2020
- Recall Number
- Z-0222-2020
- Quantity
- 24
- Firm Location
- Harleysville, PA
Reason for Recall
When the iPad is updated with Apple iOS software version 12, the C3 application malfunctions. Upon launching a new procedure, the ECG waves do not appear on the screen, in surface or internal mode. If the C3 application is not operating properly, the PICC procedure must be completed without using alternate methods to confirm PICC tip placement.
Distribution
Distributed to accounts in AZ, CA, CO, FL, IL, LA, MA, ME, NC, OH, TN, VA, and WV. Foreign distribution to Canada, Croatia, Czech Republic, Great Britain, Greece, Italy, Netherlands, Slovenia, and Sweden.
Lot / Code Info
v. 2.0.5; all units
Root Cause
Software Manufacturing/Software Deployment
Action Taken
On October 1, 2018, the firm notified its customers via Product Advisory Notification letter. The letter communicated to customers that the most recent iOS version (12) was incompatible with the C3 Wave app v. 2.0.5. The firm released v.2.0.6 of the app on 10/3/2018, which was made available in the app store. Customers were asked to update both the iOS and the C3 app at the same time to avoid any issues within the app. Customers were provided with step-by-step directions on how to do this. If you have any questions, please contact Recalls@medcompnet.com.