SoftWeb version 4.0.4.10.1. SCC Soft Computer, 5400 Tech Data Drive, Clearwater, FL 33760. Manufacture Date: 05/16/2006.
This recall has been terminated (originally issued October 20, 2010).
- Company
- Scc Soft Computer
- Recall Initiated
- June 8, 2006
- Posted
- October 20, 2010
- Terminated
- November 3, 2010
- Recall Number
- Z-0099-2011
- Quantity
- 1
- Firm Location
- Clearwater, FL
- Official Source
- View on FDA website ↗
Reason for Recall
If a case number is re-used in SoftWeb with SoftPath, the SoftPath case is linked to the original MRN in SoftWeb. This causes SoftPath cases being linked to the wrong patient in SoftWeb. Incorrect results on the patient with original MRN and no results on the patient with the second MRN (and the reused case number) are displayed in SoftWeb Results Query. SCC Soft Computer issued a Correction for
Distribution
Nationwide Distribution: 1 hospital in Alaska.
Lot / Code Info
version 4.0.4.10.1.
Root Cause
Software design
Action Taken
SCC Soft Computer issued a Risk-to-Health notification with Client Notification Verbiage to the affected client using SCC Soft Computer's proprietary Task Management System on June 8, 2006. SCC recommended SoftPath/SoftWeb users NOT re-use SoftPath case numbers when cases are cancelled. The generic option setting "Specimen Registration - Standard Settings - Minimum Time to Reactivate Case Number" should be set to "0" so the user is not prompted to reuse the same case number. Client was asked to acknowledge receipt of the task and grant permission to load the required software correction.