4205 Journey Rolling Walker Product Usage: used to assist people in walking
- Company
- Nova Ortho-Med Inc
- Recall Initiated
- October 1, 2016
- Posted
- October 24, 2016
- Terminated
- February 6, 2017
- Recall Number
- Z-0304-2017
- Quantity
- 1,380 units
- Firm Location
- Carson, CA
Reason for Recall
Nova Medical is recalling the Journey Rolling Walker because the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out.
Distribution
US Nationwide Distribution in the states of: CA, IN, HI, CT, UT, WA, FL, VA, WI, OH, MN, KS, MD, IL, MO, WY, MT, ME, PA, TN, MI, OR, NY, NJ, ID, NC, IA, OK, AR, VT, SC, TX
Lot / Code Info
Serial No. YA 4205RDFG004 TO YA4205RDFG0098 YZ4205BKFC0002 TO YZ4205RDFE0100
Root Cause
Component design/selection
Action Taken
A customer notification letter dated 10/1/16 was sent to customers to inform them that the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out. This allows the frame support piece to detach from the walker and causes instability resulting in possible injury. The letter informs the customers of the root cause and the solution. Customers are instructed to record the serial #s of the product that have been corrected and email them to NOVA Customer Service (patricias@novajoy.com). Customers can also 1-800-557-6682 x131.