Change Healthcare Radiology Solutions, software versions 14.0, 14.1, and 14.2 Medical image and information management software.
- Company
- Change Healthcare Canada Company
- Recall Initiated
- October 12, 2023
- Posted
- November 6, 2023
- Recall Number
- Z-0237-2024
- Quantity
- 282 units
- Firm Location
- Richmond Canada
Reason for Recall
Change Healthcare has identified a software issue where Change Healthcare Radiology Solutions 14.0, 14.1, and 14.2 may not update records in external applications.
Distribution
US, Canada, Ireland, Saudi Arabia, France, UK
Lot / Code Info
UDI/DI 17540262030020
Root Cause
Software design
Action Taken
Field Safety Notice was distributed to all consignees on10/12/2023 by email. The notice explained the issue, potential risk to the patient, and directed users to to check the CHRS Exception Tracker on a regular basis, as failed updates will be listed with details on the failure. Recommended actions to take on potentially affected data: Impacted data can be identified by using the CHRS Exception Tracker. Customers are advised to review records of recent updates from CHRS to external systems and manually update any changes to study records that may have been missed. Change Healthcare will install a software update.