IntelliVue MX700 patient monitor, model no. 865241
This recall has been terminated (originally issued June 30, 2020).
- Company
- Philips North America, Llc
- Recall Initiated
- June 30, 2020
- Terminated
- January 25, 2024
- Recall Number
- Z-2697-2020
- Quantity
- 28
- Firm Location
- Andover, MA
- Official Source
- View on FDA website ↗
Reason for Recall
Some Intellivue MX700/MX800 Patient Monitors were delivered with defective power supplies. The defective power supplies might energize the metal parts of monitor if the grounding instructions were not followed, and may also cause the monitor to stop operating or prevent it from being switched on.
Distribution
Domestic distribution to CA, HI, MA, NY, and UT. International distribution to Costa Rica, Ireland, Lebanon, and Poland.
Lot / Code Info
Serial numbers DE58562415 DE58562344 DE58562353
Root Cause
Process control
Action Taken
On June 30, 2020, the firm sent Urgent Medical Device Correction letters to affected customers. Customers were instructed to always ensure that the monitor is grounded during operation with mains power. Affected products should be removed from use until the power supply of the monitor has been replaced. Philips Customer Service will contact customers when a replacement power supply is ready for installation. Philips expects all replacements to be complete within six months. If you need any further information or support concerning this issue, please contact your local Philips representative or Philips Customer Support at 1-800- 722-9377.