RecallDepth

Latex Dental Dams labeled as Non-Latex Dental Dams

Company
Coltene Whaledent Inc
Recall Initiated
December 11, 2013
Posted
August 6, 2014
Terminated
August 26, 2016
Recall Number
Z-2151-2014
Quantity
32 boxes, 15 individual dams per box
Firm Location
Cuyahoga Falls, OH

Reason for Recall

Coltne/Whaledent Inc. received a complaint about the dental dams being the incorrect color. During an internal investigation, the firm found that Latex dental dams had been packaged in Non-Latex packaging.

Distribution

Distributed in Memphis, TN.

Lot / Code Info

Model/Catalog number 1884-10840 Lot number 103G2 Exp Date 2016/10

Root Cause

Packaging change control

Action Taken

The firm issued a press release, called the distributor and sent a certified letter. The firm obtained the distributor's distribution list and sent recall notifications to all of these consignees.The firm included envelopes and return/reply cards, via response form mailed, certified mailing with return receipt.

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