Merge PACS software. The firm name on the label is Merge Healthcare, Hartland, WI.
This recall has been terminated (originally issued May 8, 2017).
- Company
- Merge Healthcare, Inc.
- Recall Initiated
- May 8, 2017
- Terminated
- August 5, 2019
- Recall Number
- Z-2590-2017
- Quantity
- 47 sites potentially have the affected versions
- Firm Location
- Hartland, WI
- Official Source
- View on FDA website ↗
Reason for Recall
Merge PACS did not show unviewed images when the last view was skipped. There is a potential risk to health of a physician misdiagnosis because not all images are available for viewing.
Distribution
USA (nationwide) Distribution .There was no foreign/government/military distribution.
Lot / Code Info
Versions 7.0.2.1, 7.0.2.2, 7.0.2.3, 7.0.2.3 P1, and 7.0.2.3 P2
Root Cause
Software design (manufacturing process)
Action Taken
Merge Healthcare sent an Urgent Medical Device Recall letter dated May 5, 2017. The letter explains the issue and informs the customer to be aware of the workaround. The customer is also notified a software fix for the issue was released in Merge PACS 7.1.1 (or later). The customer is requested to ensure all users of the product are provided with the notification and if it has been further distributed, to notify downstream customers at once. The letter informs the customer a response is required 15 calendar days after receipt of the recall letter. The enclosed response asks, in part, if the customer is interested in accepting the fix and if not, to state the reason why. The recalling firm will contact all unresponsive customers a second and third time. Methods for contacting the customer may be by phone or email. For further questions, please call (877) 741-5369.