RecallDepth

Canon Aquilion Premium, Model TSX-301B

Company
Canon Medical System, Usa, Inc.
Recall Initiated
March 25, 2019
Posted
April 10, 2020
Recall Number
Z-1721-2020
Quantity
2 devices
Firm Location
Tustin, CA

Reason for Recall

Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.

Distribution

Distribution was made to AK, AR, CA, FL, IA, ID, IL, KS, MA, MD, MI, MN, MO, MT, NC, ND, NH, NY, OH, OK, OR, PA, TN, TX, VT, WA, WI, and WV. There was government and military distribution but no foreign distribution.

Lot / Code Info

Canon Aquilion Whole-Body X-Ray CT Scanner, 160-detector row CT, Model TSX-301B - Serial numbers 7CA18Y2002 and 7CA1892001.

Root Cause

Software design

Action Taken

Recall letters dated 3/25/2019 were issued on 3/25/2019 via USPS return receipt mail.

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