Patient Information Center iX and Patient Information Center iX Expand, Software Version 4.x.
This recall is currently active, issued May 15, 2024. It was issued by Philips North America Llc.
- Company
- Philips North America Llc
- Recall Initiated
- April 19, 2024
- Posted
- May 15, 2024
- Recall Number
- Z-1827-2024
- Quantity
- 358 units (US: 45; OUS: 313)
- Firm Location
- Cambridge, MA
- Official Source
- View on FDA website ↗
Reason for Recall
Event Catalog information does not save when copied and transferred from one unit to another.
Distribution
Worldwide - US Nationwide distribution in the states of CA, FL, GA, IA, MA, MI, MN, MO, NJ, NM, NY, OH, PA, TN, TX, WA, WV, & DC. The countries of AE, AT, AU, BE, BR, CA, CH, CZ, DE, DK, ES, FI, FR, GB, IE, IL, IN, IT, JP, KR, LT, NL, NO, OM, PL, PT, RO, SE, SG, SK, TH, & ZA.
Lot / Code Info
Model No. 866389 and 866390. UDI-DI: n/a; Serial No. 7G6G-7PGV-W, 5971-2NL7-Z, 6D62-19MD-9, 463N-67ME-X, 6U1W-7TJA-9, 5K2A-6DHP-K, 5E42-35J4-P, 4E6Z-70HU-B, 1T12-0MNA-C, 0C0L-0FKE-4, 2H34-3MMP-U, 6P1E-7HJU-W, 3R6X-3XNY-6, 7F50-53NK-L, 3Z3B-1AHM-H, 0128-2WG5-0, 0K6E-39G4-5, 0C5Y-7FHX-V, 0X7R-2AGC-Y, 0P5D-5VMH-V, 2K0X-0TLA-F, 6627-6MKH-U, 5J7B-1XPT-T, 7U4C-44NB-E, 2Y7R-5KGZ-W, 1P22-0XNW-P, 1004-6RJX-E, 1U0P-0FKE-C, 396T-5ZH1-5, 0Y0Z-3GJ0-A, 7Y5Z-7FHX-F, 7U76-1HM0-D, 2X44-7ELE-J, 7Z3Y-0LJ3-2, 7R7A-6CPV-0, 3C44-7ELE-4, 2L0L-0FKE-A, 1V70-3XNY-9, 5A4T-57JE-R, 375F-7UMF-K, 6031-24GX-X, 2M2G-15LB-E, 2630-65P4-3, 6E64-7XLV-M, 3K33-61K2-0, 227N-7JG6-J, 6X1X-3CH6-V, 0T41-35J4-A, 4R0G-60JV-1, 414L-03P1-E, 6Y4B-44NB-J, 7C5C-7UMF-D, 1305-0UH7-M, 116V-21KC-Z, 4R1J-18LJ-4, 3A0H-6AMX-6, 4R03-1FHE-U, 5C4L-7WMK-2, 6B35-3MMP-T, 0X63-19MD-G, 350Y-2DMM-7, 2N37-04K8-1, 6Z1H-1KG1-6, 2P1T-75JN-B, 5X3N-67ME-P, 6K59-0HN3-B, 2V57-6TKK-N, 264N-2LKY-K, 0D1V-48PE-J, 6U32-24GX-0, 684V-57JE-Z, 610R-7AHH-2, 2K53-2END-0, 5G2W-1VNP-A, 5Y2X-65P4-E, 545X-32PN-F, 1R44-7ELE-2, 0R1W-2MNL-2, 2V51-29H4-H, 6T49-44NB-Z, 6B6G-3DKJ-4, 781X-48PE-W, 2M51-6KKD-E, 3055-68PX-3, 3V31-7NPM-F, 7Z05-0UH7-V, 0J71-6UGD-Z, 4R5J-5AGH-B, 116Z-1ZL8-V, 1K1B-1EGA-D, 1W6W-21KC-Z, 567W-7BG9-5, 0T1M-18LJ-R, 0F6V-6XMZ-5, 221G-5NMA-3, 4W6U-0PLF-2, 6F3G-46MR-K, 612A-2WG5-W, 1Z7W-00G0-F, 670F-60JV-1, 4T62-19MD-7, 523N-67ME-8, 067L-7MPL-2, 2J7X-2CJW-6, 017L-0VKT-B, 6633-24GX-D, 7676-1HM0-9, 4M77-1HM0-G, 3T5P-0YG8-Y, 003W-3UN7-M, 3D5U-2PJT-3, 117J-0BLD-V, 4K30-5BNT-7, 4V6C-1PJ5-R, 3T0R-7AHH-X, 325N-73HZ-G, 5Y3Z-2RHR-N, 4Y52-29H4-P, 5A4L-1CJJ-J, 724E-34MB-4, 4J6V-6XMZ-R, 156Y-70HU-R, 041V-48PE-D, 4N5A-1NH8-5, 6Z5N-0YG8-R, 2A5H-1YML-U, 5Y6J-3HL1-E, 6D2X-1BLC-4, 483K-28MC-M, 1036-4KHG-N, 6L0D-02P6-4, 5G1Y-1WJ2-5, 302H-6LPP-W, 5F6T-6XMZ-Y, 2N78-6CPV-9, 6Z6H-7PGV-1, 3F7R-56K0-H, 1J5H-1YML-3, 6R2J-47P7-9, 032M-79HL-V, 623Z-2RHR-9, 4W08-0UH7-U, 7A3M-6VGP-H, 5N40-2RHR-N, 002A-5MGJ-6, 4L7Y-00G0-F, 521J-18LJ-5, 121R-22HW-3, 1R7K-0VKT-L, 6M6N-0DN4-G, 472X-65P4-L, 3L6U-0PLF-V, 2C6N-3KLU-C, 4H5T-0YG8-P, 2A5D-1NH8-Y, 0M6B-7VM6-F, 0P4Y-78J7-V, 0A61-74NU-C, 4U39-3JGK-2, 5L5X-32PN-Z, 713Z-3UN7-Y, 7W3Y-0LJ3-B, 0Y5Z-7FHX-N, 6F2V-1BLC-W, 706P-0PLF-0, 737K-7LPC-G, 6U2G-3YNZ-J, 064C-44NB-H, 3F5L-5AGH-9, 6N1K-25G7-8, 6M5J-0JLM-H, 617X-31N5-0, 284W-72P0-G, 2K1C-42GL-Y, 0U28-2WG5-M, 1Y2E-0NNG-X, 0N1E-7HJU-5, 6L0F-60JV-U, 2V2W-3VM1-X, 1256-68PX-G, 6H5T-3FHA-4, 3K0J-6GLT-B, 591J-18LJ-G, 094B-40KU-3, 4U0A-3WPK-D, 0D6E-39G4-P, 2X7R-5KGZ-Z, 4V52-30PD-F, 0W65-4PJB-V, 115M-4LGG-4, 6N2W-7DL9-K, 2Z73-2NL7-2, 5K0P-17M9-H, 3107-4RG3-6, 2V3T-67ME-K, 5F72-2NL7-Y, 3B54-58M8-P, 1A4K-2BNM-C, 016X-52P8-4, 3153-2END-M, 0B5K-10GT-X, 3X12-2GGN-V, 0Z7K-0VKT-0, 5B0U-08NR-E, 2V03-1FHE-K, 4W2V-3VM1-7, 3Z3G-0KN0-0, 2Y5M-5AGH-E, 1D5N-0YG8-K, 0A3U-6ZJ1-5, 693T-6YM2-Y, 574E-40KU-P, 2X46-12JD-H, 4T7D-4EJH-E, 6Y79-1HM0-M, 0V7B-4EJH-A, 3Z4R-2LKY-9, 2141-35J4-G, 0V4G-0EG2-B, 4C76-1HM0-U, 2W26-0CKW-V, 5Y1Y-3CH6-A, 534U-57JE-Y, 7T0A-02P6-1, 4H2B-5YJP-0, 1J61-2KH5-M, 2L2P-6HHJ-D, 5G2A-6DHP-W, 7J0C-69LP-H, 1M6T-5ZH1-3, 6J3E-0KN0-2, 7A4Y-78J7-V, 6L3G-46MR-4, 4L7J-7MPL-J, 0Y0L-0FKE-E, 5H6A-2ZKV-1, 3F3D-41PZ-F, 661M-4HGE-D, 2P5H-0JLM-Y, 1135-04K8-Z, 7X0C-69LP-G, .
Root Cause
Software design
Action Taken
Consignees were sent an "URGENT Medical Device Correction," notification, dated 4/12/24. Consignees are instructed in the notification to review in Events Monitor and confirm the expected category is assigned for the reviewed event. If events are not assigned to the correct category consignees are not to depend on event notification for patient monitoring. The provided recall notification should be provided to all users of affected devices and to those the device was further distributed, for their awareness. Philips will contact consignees to schedule a visit from a Philips Field Service Engineer to provide a software patch (PIC iX 4.2.4) to correct the issue. Consignees with any questions are to contact their local Philips representative or call 1-800-722-9377.