Trexo Device
This recall is currently active, issued July 25, 2023. It was issued by Trexo Robotics Holdings Inc..
- Company
- Trexo Robotics Holdings Inc.
- Recall Initiated
- May 31, 2023
- Posted
- July 25, 2023
- Recall Number
- Z-2236-2023
- Quantity
- 357 units
- Firm Location
- Mississauga Canada
- Official Source
- View on FDA website ↗
Reason for Recall
Electrical issues that could potentially render the device non-functional, give off electromagnetic influence to surrounding equipment, and risk of burns when in use.
Distribution
Worldwide distribution - US Nationwide and the countries of the Argentina, Australia, Brazil, Canada, China, Croatia, Czech Republic, England, Germany, India, Kuwait, Mexico, Poland, Qatar, Republic of Cyprus, Serbia, Singapore, Slovakia, Spain, United Arab Emirates, and Yemen.
Lot / Code Info
All devices.
Root Cause
Device Design
Action Taken
The firm distributed recall notification to customers by email on 5/31/2023. This notification asks that customers not expose the device to rain or spilled liquids, not store the device outdoors, wear pants to cover exposed skin to minimize the effect of hot surfaces, and if experiencing any electrical interference or difficulty operating another device in the vicinity of a Trexo device move away and and/or turn off the Trexo Device. Affected devices will be subject to a correction which will be carried out by technician; technician appointments will be scheduled once customers reply to the recall notification. Customers with any questions or concerns may contact the firm at correction@trexorobotics.com. Customers are asked to return the provided response form.