Canon Aquilion One, Model TSX-305A/3 V8.3 with FIRST 2.1
- Company
- Canon Medical System, Usa, Inc.
- Recall Initiated
- March 25, 2019
- Posted
- April 10, 2020
- Recall Number
- Z-1726-2020
- Quantity
- 35 devices
- Firm Location
- Tustin, CA
Reason for Recall
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Distribution
Distribution was made to AK, AR, CA, FL, IA, ID, IL, KS, MA, MD, MI, MN, MO, MT, NC, ND, NH, NY, OH, OK, OR, PA, TN, TX, VT, WA, WI, and WV. There was government and military distribution but no foreign distribution.
Lot / Code Info
Canon Aquilion ONE GENESIS Edition, Whole-Body X-Ray CT Scanner, Model TSX-305A - Serial number 3LA1652001, 3LA17Y2020, 3LB1872025, 3LA1762010, 3LA1772012, 3LA1762009, 3LB1882026, 3LA1752007, 3LA1762008, 3LA1772013, 3LA1732006, 3LA1772015, 3LA1772014, 3LA16Y2003, 3LA1792017, 3LA1782016, 3LA1712005, 3LB1832021, 3LA16Z2004, 3LA17Y2019, 3LB1842022, 3LA1772011, 3LB1852024, 3LA17X2018, 3OB1852023, 6LB18Y2013, 6LB1892008, 6LB1862002, 6LB1882007, 6LB1852001, 6LB1892009, 6LB18Y2011, 6LB1872005, 6LB1872006, and 6OB1862003.
Root Cause
Software design
Action Taken
Recall letters dated 3/25/2019 were issued on 3/25/2019 via USPS return receipt mail.